-- Welcome To Test Center Malaysia - ETS Representative in Malaysia --

Terms & Conditions

Welcome to Test Center Malaysia's online store. Terms and conditions stated below apply to all visitors and users of Test Center Malaysia. You are bound by these terms and conditions as long as you're on this website.

General & Test Reservation Policy

  • The content of terms and conditions may be change, move or delete at any time. Please note that Test Center Malaysia have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, Test Center Malaysia will take immediate actions against the offender(s).
  • All candidates intending to take the TOEIC and/or TOEFL test must make a test reservation in advance of the test date to reserve a seat.
  • Reservations for examinees are currently accepted via this website and telephone Monday through Friday, between the hours of 10:00am until 4:00pm
  • Reservations are not CONFIRMED until payment has been received.
  • Reservations are based on payment confirmation only. Reservations that are made without payment confirmation will not be guaranteed a test seat.
  • Reservations that are made and for which no payment is received within 5 working days will be automatically cancelled without notification.
  • For AirAsia Test Session, each candidate can only register for one (1) test session per week.
  • For Public Test Session, each candidate can only register for one (1) test session per month.
  • Valid Passport and Visa/ e-Visa are required for the candidate from China and India.
  • Candidate from China and India must take TOEIC test in Kuala Lumpur ONLY.
  • Effective immediately for all monthly tests conducted in Penang, Shah Alam, Johor Bharu, Kota Kinabalu, and Kuching, candidates are required to switch off their mobile phone and smartwatches and place them in a clear container provided before the test begins.


Test Session Policy

  • The test will start at exactly at the times stated on the test dates.
  • Pencils and erasers will be provided to each examinee for all paper based tests.
  • Computers and headsets will be provided to each examinee for all internet and/or computer based tests.
  • Examinees are required to be at the Test Center one (1) hour before the test for registration purposes.
  • Registration counter will close 15 minutes before the test starts.
  • Any latecomers will not be allowed into the test room & no refund will be provided.
  • Examinees must bring two (2) original photo IDs for identification verification. The accepted photos IDs are IC/Passport/Driver’s License/Staff ID Card/Student ID Card.
  • Personal items such as bags, handphones, laptops, MP3 player, pen, pencil, paper, notepad, remote control devices, USB drives, MP3, MP4 players, Smart Watch, keys, and sharp objects such as knives, or scissors are not allowed in the Test Room.
  • Food and drinks are also not allowed in the Test Room.
  • Smoking is strictly not allowed anywhere at the test center.
  • Examinees are required to undergo a security check, which includes a metal detector screening, prior to entering the test room. The examinee may be requested to remove the specific object(s) and put them away with their personal belongings outside the test room.  The metal detector screening is safe for pregnant ladies and children. Any test taker refusing to submit to a security check, or refusing to remove the requested objects will not be permitted to enter the test room and their test fee will be forfeited.
  • Examinees are required to scan their body temperature and check-in with their MySejahtera Application at test centers. ONLY examinees with current date status and Low Risk Profile in their MySejahtera Application shall be admitted to the test center.



Payment Terms

  • Please make the payment via credit card, debit card, online bank transfer via our website before taking the test.
  • All bank fees are the responsibility of the examinee.
  • No deductions from the full fee may be taken for any service charges.
  • We can courier the score result to your home/office address for an additional fee of RM10.00.
  • For our Corporate Customers, we will courier your score report free of charge.


Promotion And Discount Voucher

  • The promotional code is valid for a limited time only. Test Center Malaysia reserves the right to modify or cancel it at any time.
  • Each promotional code can be used only once unless otherwise specified.
  • Each promotional code applies only to qualifying items
  • The promotional code is not transferable, may not be resold or redeemed for cash.
  • Only one promotional code can be used each time and therefore cannot be combined with other offers using promotional code. 
  • Test Center Malaysia reserves the right to void the transactions where prohibited.

     If you violate any of the Terms and Conditions, the promotion will be invalid, and the promotional code discount will not apply. Test Center Malaysia reserves the right to update these terms and conditions without prior notice.



Cheating Policy

  • Candidate caught attempting to cheat, or assist in cheating or those who do not follow the test instructions given before the test will not have their score marked and will be banned from taking the TOEIC tests in Malaysia for 2 months and no refund will be provided. 
  • Candidate found to have altered or changed the score report/certificate, will also be banned from taking the TOEIC tests in Malaysia for 2 months.
  • Eshia & Associates does not need to provide any proof of the incident and we have the right to inform the candidate’s employer of the cheating incident and/or fake score report/certificate.


No Show Policy And Refund

  • No Show Policy – Candidates who do not turn up for the test on the test day will not receive any refund.
  • Refund Policy – No refund is available for tests reservations already confirmed.
  • Test date change, cancellation and request for refund will not be entertained.


Test Results

  • Candidates will receive individual ETS Official Score Report and Certificate (if applicable) ten (10) working days after the test date. No online score of the result is provided.
  • The ETS Official Score Report must be picked up in person from Test Center Malaysia office Monday – Thursday from 10.00am – 4.00pm.
  • Score Reports are maintained at Test Center Malaysia for a period of 90 days after the original test date. After the 90-day period all scores reports are treated as Reprint Requests.
  • No certificate is issued for AirAsia candidates.



Site Contents & Copyrights
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Eshia & Associates Sdn Bhd. No images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site can be produced by others.


Comments and Feedbacks
All comments and feedbacks to this website will be remain Test Center Malaysia’s property.

User shall agree that there will be no comment(s) submitted to this website will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment's content made.

Inaccuracy of Information
From time to time, there may be information on this website that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. 


Indemnity Clause
The user shall agree to defend, indemnify and hold Eshia & Associates Sdn Bhd and Educational Testing Service harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.